Fast Conversation🇬🇧 English · B2
How to choose between a refund and a store credit in English
A scripted B2 conversation you can read, hear, and then practice in the app.
Practice this conversation
Agent
Customer
Agent
Would a full refund or store credit work better for you?
Customer
A full refund would work better for me than store credit.
Customer
How long does a card refund usually take?
Agent
A card refund usually takes three to five business days.
Agent
Would store credit give you a small bonus amount?
Customer
Yes, store credit would give me a small bonus amount.
Customer
Could I still return the item if I choose the refund?
Agent
Yes, you can still return the item if you choose the refund.
Agent
Shall I process the full refund now?
Customer
Yes, please process the full refund now.