Fast Conversation

🇬🇧 English · C2

How to close a difficult service case with dignity in English

A scripted C2 conversation you can read, hear, and then practice in the app.

Agent

Customer

1. 

   Agent

   Would a partial gesture plus a clear apology feel fairer than another delay?
2. 

   Customer

   Yes, a partial gesture plus a clear apology would feel fairer than another delay.
3. 

   Customer

   Can we close the case only after the credit actually lands?
4. 

   Agent

   Yes, we can close the case only after the credit actually lands.
5. 

   Agent

   If anything slips again, should I reopen under the same reference?
6. 

   Customer

   Yes, if anything slips again, reopen under the same reference.
7. 

   Customer

   Would you mind confirming the next check date in writing?
8. 

   Agent

   No, I do not mind confirming the next check date in writing.
9. 

   Agent

   Shall we leave the door open for feedback without making it a formality?
10. 

    Customer

    Yes, leave the door open for feedback without making it a formality.