Fast Conversation

🇬🇧 English · C1

How to dispute a card charge carefully in English

A scripted C1 conversation you can read, hear, and then practice in the app.

Teller

Customer

1. 

   Customer

   Could we look at a charge I do not recognize from last Tuesday?
2. 

   Teller

   Yes, we can look at a charge you do not recognize from last Tuesday.
3. 

   Teller

   Would you like a temporary block on the card while we investigate?
4. 

   Customer

   Yes, I would like a temporary block on the card while we investigate.
5. 

   Customer

   Can you note that I still have the receipt for a similar purchase elsewhere?
6. 

   Teller

   Yes, I can note that you still have the receipt for a similar purchase elsewhere.
7. 

   Teller

   Shall we file a formal dispute only after the merchant check fails?
8. 

   Customer

   Yes, let's file a formal dispute only after the merchant check fails.
9. 

   Customer

   Will you update me in writing within five business days?
10. 

    Teller

    Yes, I will update you in writing within five business days.