Fast Conversation🇬🇧 English · B1
How to report a problem with an order in English
A scripted B1 conversation you can read, hear, and then practice in the app.
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Agent
Customer
Customer
Can I report a problem with my order from last week?
Agent
Yes, you can report a problem with your order from last week.
Agent
Was the item damaged, or was it the wrong size?
Customer
The item was damaged when it arrived.
Customer
Can I get a replacement instead of a refund?
Agent
Yes, you can get a replacement instead of a refund.
Agent
Would you like free return shipping for the damaged item?
Customer
Yes, I would like free return shipping for the damaged item.
Customer
Will you email me the return label today?
Agent
Yes, I will email you the return label today.