Fast Conversation🇬🇧 English · B1
How to return or exchange an item in English
A scripted B1 conversation you can read, hear, and then practice in the app.
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Cashier
Customer
Cashier
How can I help you today?
Customer
I bought this shirt yesterday, but it is too small.
Customer
Can I exchange this shirt if I have the receipt?
Cashier
Yes, you can exchange it if you have the receipt.
Cashier
What size do you need?
Customer
I need a medium, please. Here is the receipt.
Cashier
We have a medium in blue, not in black. Is blue alright?
Customer
Yes, blue is alright.
Customer
Can you take the old shirt back now?
Cashier
Yes, I can take the old shirt back now. There is no extra cost.