Fast Conversation

🇷🇸 Serbian · C1

How to escalate a complaint without raising your voice in Serbian (Kako escalirati žalbu bez podizanja glasa)

A scripted C1 conversation you can read, hear, and then practice in the app.

Agent

Customer

1. 

   Customer

   Would it be possible to escalate this to a supervisor if the policy is unclear?
2. 

   Agent

   Yes, it would be possible to escalate this to a supervisor if the policy is unclear.
3. 

   Agent

   Would you prefer a callback today, or a written summary first?
4. 

   Customer

   I would prefer a written summary first, and then a callback today.
5. 

   Customer

   Could you note that I have already tried the standard fix twice?
6. 

   Agent

   Yes, I can note that you have already tried the standard fix twice.
7. 

   Agent

   If the supervisor agrees, shall we aim for a same-day resolution?
8. 

   Customer

   Yes, if the supervisor agrees, let's aim for a same-day resolution.
9. 

   Customer

   Can we keep the tone factual in the notes so nothing gets exaggerated?
10. 

    Agent

    Yes, we can keep the tone factual in the notes so nothing gets exaggerated.